We strive to produce high-quality software products that
work intuitively but we know that sometimes a little assistance is required.
To help resolve any issues as quickly as possible, please download the latest
release of the software by visiting our Downloads Center.
Often the answers to other questions can be found in the
User Guide or the FAQ for a particular product. If you do not find the answer in either of these
areas, please file a report using this Issue Report Form.
Software Support Agreements
Our aim is to provide a high level of software maintenance and support at a reasonable price. Each Apago software purchase includes 90 days of Level 1 support free of charge. (Shipping and handling charges may apply.) This support can be extended on an annual basis. Higher levels of support are offered through upgraded software support agreements. We offer three levels of extended software support to meet your requirements.
* Level 1: Basic
- Customers may access minor version software
updates as soon as they are released by download.
- Telephone support during regular hours. Weekdays 9:00 AM - 5:00 PM Eastern
time, excluding national holidays.
- Electronic mail forum for asking questions
and exchanging information with our support and development staff.
- 20 percent
discount off retail pricing for major upgrades.
- After hours telephone support
available at additional cost, valid credit card required.
* Level 2: Extended
Level 1 support plus the following:
- 12 hour telephone support Weekdays 8:00 AM - 8:00 PM Eastern time, excluding national holidays.
- Remote diagnosis of system problems. (Requires internet access via VNC to customer's system)
- Email notification of software updates with download instructions at least 1 business day prior to general release.
- 30 percent discount off retail pricing for major upgrades
* Level 3: Partner
Level 2 support plus the following:
- 24 hour telephone support via 1 hour callback.
- Work-flow consultation and optimization.
- Up to 10 hours of development time as required by customer.
- Enrollment in our beta-test program.
For pricing information on our support contracts, please
give us a call at (770) 619-1884 or contact us via email at email@example.com.